FAQ

Q. How do purchase my order on the site?
You are highly recommended to use SHOPEE or LAZADA online shopping platform to place order with www.desince.net

CLICK TO ENTER LAZADA STORE

CLICK TO ENTER SHOPEE STORE


Q. What are the payment methods available?
www.desince.net offers various kind of Payment Methods as shown below :-

1. Shopee / Lazada Store

CLICK TO ENTER LAZADA STORE

CLICK TO ENTER SHOPEE STORE

 

2. Credit Card
Via Paypal (Visa or Mastercard / American Express / Paypal Funds) 
Via Ipay88 (Visa or Mastercard / Internet Banking) 


3. Invoice / Cheque / Offline Bank Transfer
Bank : CIMB BANK
Bank Account : 8008565679
Account Name : THE SINCERITY TRADING

After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :

You may scan and email us the above info to Email Address : admin@desince.net
Note: Your purchased products will not be delivered until we have this confirmation.


Q. How to change my account personal information and shipping address?

  • Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.



Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.



Q. Can I cancel an existing order that have been made?
Yes,  only if the order is still on pending status.

- Please send an email to our customers service email at admin@desince.net with the message title “Request to cancel order” in order to inform us about the cancellation order.

- Orders that are in shipping or shipped will not be cancel.



Q. What is the product's transaction currency?
All products transaction currency will be done in MYR

Q. How long does the delivery usually takes?
Delivery usually will takes about to 5 working days

Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to admin@desince.net for us to clear your doubts.